Privacy & Terms

• All written quotes are valid for 30 days from the date of issue. After 30 days, pricing may be revised to reflect current material and labor costs.
• A quote is an estimate based on visible conditions at the time of inspection. It is not a fixed price if the scope changes or unforeseen conditions are discovered once work begins.
• Work is scheduled only after a signed proposal/invoice and any required deposit are received.

• A deposit (as stated on the invoice) is due before materials are ordered or work is scheduled. The deposit is non-refundable once materials have been purchased on Client's behalf.
• The remaining balance is due upon completion of work unless other terms are stated on the invoice.
• Invoices not paid within 15 days of the due date are subject to a late fee of 1.5% per month (18% annually) on the outstanding balance, to the extent permitted by law.
• Accepted payment methods are listed on the invoice. Returned/failed payments may incur an additional processing fee.

Any change to the agreed scope — additional rooms, upgraded materials, added services, or design changes requested after work has started — must be approved in writing (including by text or email) before Contractor proceeds, along with any change in price or timeline. Verbal change requests will not be actioned without written confirmation.

• Client will provide reasonable access to the work area at scheduled times.
• Client is responsible for removing or protecting valuables, fragile items, and personal belongings in and around the work area; Contractor is not liable for items left in place.
• Client agrees to disclose known pre-existing conditions (e.g., mold, water damage, structural issues, pest damage) prior to the start of work. Contractor is not responsible for conditions concealed or unknown at the time of quoting.
• If permits are required for a given scope of work, responsibility for obtaining them will be specified in the proposal.

If a specified product or material becomes unavailable or subject to a significant price increase before work begins, Contractor may substitute a comparable item of equal or greater quality and will notify Client of any resulting price change before proceeding.

Timelines provided are good-faith estimates, not guarantees. Contractor is not liable for delays caused by weather, supplier or vendor delays, third-party trades, or other circumstances reasonably outside Contractor's control. Contractor will communicate any known delay as soon as reasonably possible.

• Contractor warrants its own labor/workmanship for 12 months from the completion date against defects in installation.
• Products and materials carry only the warranty provided by their manufacturer, which Contractor will pass through to Client where available.
• This warranty does not cover normal wear and tear, damage from misuse, modifications made by others, or issues arising from pre-existing conditions.

Contractor's total liability for any claim arising from a job is limited to the amount paid by Client for that job. Contractor is not liable for indirect, incidental, or consequential damages. Nothing in this section limits liability that cannot be limited under Oklahoma law.

Contractor maintains general liability insurance. A certificate of insurance is available upon request.

Client may reschedule with at least 48 hours' notice at no charge. Cancellations made after materials have been ordered or within 72 hours of the scheduled start date may forfeit the deposit to cover costs already incurred.

Materials and products remain the property of Contractor until paid in full. Oklahoma law gives contractors and suppliers the right to file a mechanic's lien against a property for unpaid work or materials; Contractor reserves this right in the event of non-payment.

Contractor may photograph and use before/after images of completed work for portfolio, marketing, and social media purposes. Client's name and address will not be used without separate permission. Client may opt out of photo use by notifying Contractor in writing prior to the start of work.

These Terms are governed by the laws of the State of Oklahoma. The parties agree to first attempt to resolve any dispute in good faith directly; unresolved disputes will be venued in the county where the work was performed.

These Terms, together with the accompanying quote/proposal and invoice, constitute the entire agreement between Contractor and Client and supersede any prior discussions or representations. If any provision is found unenforceable, the remaining provisions remain in effect.

Client's approval of the attached quote or proposal — whether by clicking "Approve," signing electronically, replying in writing (including email or text), or authorizing Contractor to begin work — constitutes Client's acceptance of both the quote and these Terms in full, and has the same legal effect as a handwritten signature. These Terms are incorporated into and made part of every quote, proposal, and invoice issued by Contractor, whether or not they are physically re-attached to each document.

By approving the attached quote, Client confirms they have received, read, and agree to these Terms & Conditions in full.

When you submit a form on our website or a linked landing page, we may collect:

• Name, phone number, and email address
• Zip code or address
• Details you share about your project (e.g., what's driving your request, budget range, timeline)
• Any other information you voluntarily provide when contacting us

We also automatically collect limited technical information when you visit our site, including your IP address, browser type, device type, and pages viewed, through cookies and similar tracking technology (see Section 3).

• To respond to your inquiry and schedule a consultation
• To prepare quotes, proposals, and invoices
• To send appointment reminders, project updates, and service-related communications
• To send marketing messages by email or text, where you've opted in (see Section 4)
• To improve our website, offers, and advertising performance
• To comply with legal or accounting obligations

We do not sell your personal information.

Our website and landing pages use the Meta (Facebook/Instagram) Pixel and the Pinterest Tag. These tools place cookies in your browser that allow us to measure ad performance, build retargeting audiences of past visitors, and create lookalike audiences to reach similar potential clients. Meta and Pinterest may also use this data in accordance with their own privacy policies. You can control or disable cookies through your browser settings or opt out of interest-based advertising through each platform's ad preferences.

• By submitting your phone number or email on our forms, you consent to receive service-related and, where applicable, marketing messages from Curated Concierge LLC.
• Message and data rates may apply. Message frequency varies.
• You may opt out of text messages at any time by replying STOP, and opt out of emails using the unsubscribe link included in each message.
• We do not share your phone number or email with third parties for their own marketing purposes.

We share information only as needed to operate our business:

• With our scheduling/CRM platform (GoHighLevel) to manage leads, appointments, and communications
• With trusted vendors and subcontractors directly involved in fulfilling your project, limited to what's necessary to complete the work
• With payment processors to handle invoicing and payment
• With advertising platforms (Meta, Pinterest) in aggregated or pseudonymous form for ad measurement and targeting
• When required by law, subpoena, or to protect our legal rights

We retain lead and client information for as long as needed to provide our services, maintain business records, and meet legal or tax obligations, after which it is deleted or archived securely.

You may request to review, update, or delete the personal information we hold about you, or ask us to stop contacting you, by reaching out using the contact information below. Depending on your state of residence, you may have additional rights under applicable privacy law; we will honor valid requests as required.

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Curated Concierge LLC
(405) 578-7656
Sean@curatedhomesteam.com